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About Avaya Avaya
Inc. designs, builds and manages communications networks for
more than one million businesses worldwide, including more
than 90 percent of the FORTUNE 500®. Focused on businesses
large to small, Avaya is a world leader in secure and
reliable Internet Protocol (IP) telephony software
applications, systems and services.
Driving the convergence of voice and data communications
with business applications — and distinguished by
comprehensive worldwide services — Avaya helps customers
leverage existing and new networks to achieve superior
What We Do
We are a leading
global provider of business communications software,
systems and services focused entirely on serving the
needs of businesses large to small.
Our unique combination
of communications applications, systems and services
help simplify the complex and work with existing
technologies from other vendors, enabling customers to
unlock value and potential from their network. It is
this combination of best-in-class technology coupled
with the most comprehensive in-depth services capability
in the industry that makes us stand out from the
Drawing on a rich
heritage of enterprise telephony and mastery of new
IP-based technologies, we help customers to reduce costs,
lower risk and grow revenues; in short, to achieve
superior business results.
As a leader in IP
telephony, we help customers to realize business value
and create competitive advantage by driving the
integration of communications and business applications
across any network and device.
Through our innovative
technology and services, customers can integrate IP
telephony solutions with existing communications
investments to enhance and evolve their networks and
communications applications at their own path and pace.
We are in leadership
positions in the following markets:
No. 2 in worldwide
No. 1 worldwide in
No. 1 worldwide in
Voice Messaging3, Unified Communications4
and Unified Messaging5
No. 1 in Call
Centers in North America6, Latin America6,
Asia Pacific6 and Western Europe7
No. 1 in the U.S.
in PBX Maintenance Services3
Avaya Global Services
has more than 7,000 services experts around the globe
who provide service competencies augmented by 24 network
operations centers, 13 technical support centers and
unique patented design and management tools.
We have approximately
500,000 service maintenance contracts worldwide.
Every day, people use
100 million of our voice mailboxes.
We employ more than
15,000 people, including some 2,000 research and
development professionals worldwide.
We have about 2,500
authorized or certified partners worldwide.
Group; 2Synergy Research Group; 3InfoTech;
4The Pelorus Group; 5The Radicati
Group; 6Frost & Sullivan; 7Gartner